Refund Policy
Last Updated: May 27, 2026
[Governing Language Disclaimer] This English translation is provided solely for the convenience of the user. In the event of any conflict, ambiguity, or discrepancy between this English version and the original Korean version, the Korean version shall absolutely prevail and govern.
Gradutor (hereinafter referred to as the "Company") strictly complies with the Act on the Consumer Protection in Electronic Commerce, Etc. To ensure secure payment protection for Parents (Demand) and guarantee the rights of Tutors (Supply), we establish the following Refund & Escrow Policy.
Article 1 (Class Cancellation and Refunds for Parents)
(Cancellation Prior to Class) Parents may cancel a reservation through the Platform's features before the scheduled video class begins, in which case a full refund will be processed.
(Restriction on Withdrawal After Class Commencement) The services provided constitute digital content and services. The moment the video class with the Tutor begins (commencement of service provision), the statutory right to cancel within 7 days is restricted pursuant to Article 17, Paragraph 2, Subparagraph 5 of the Act on the Consumer Protection in Electronic Commerce, Etc. Once the class has commenced, the '24-Hour Escrow Finalization Rule' in Article 2 of this policy shall take precedence.
Article 2 (24-Hour Escrow Finalization and Indemnification Rule)
(Protection of Funds) Funds paid by the Parent are held securely in the escrow system provided by PortOne Co., Ltd. and affiliated PGs.
(24-Hour Dispute Window) If the Parent does not submit a 'Report Issue (Dispute)' through the Platform within 24 hours from the exact time the individual class concludes, the class is deemed to have been successfully completed and delivered.
(Finalization of Payout and Company Indemnification) Upon the expiration of the 24-hour window, the funds held in escrow (minus Platform commission) are irrevocably released and settled to the Tutor. Once the funds have been released to the Tutor, the "Company" cannot force a refund under any circumstances and shall bear zero legal liability for any refund claims regarding that class.
Article 3 (Refund Provisions for the Tutor Verification Badge Fee)
The fee paid by the Tutor for issuance of the Verified Badge (Standard rate: 49,000 KRW, or 9,900 KRW via a Founding Cohort promotional code) is a one-time, non-recurring charge, not a subscription fee.
Restriction on Withdrawal) However, if the Tutor, after payment, 1) is granted the “Verified Badge” and it is publicly displayed on their profile, or 2) the digital content (badge issuance) provided immediately upon payment has commenced delivery, this shall legally constitute the “commencement of the provision of digital content” under the Act on the Consumer Protection in Electronic Commerce, Etc.
Therefore, the statutory 7-day right of withdrawal and refund from the date of payment is entirely nullified (restricted) the moment the badge is issued. A full refund is available only if requested within 7 days of payment and before badge issuance. Malicious refund requests made after benefiting from improved search visibility or student matching on the Platform will be strictly denied.
Article 4 (Penalties and Non-Refundability for Direct Transactions)
As stipulated in the Terms of Service, if circumstantial or direct evidence is discovered indicating that a Parent and Tutor attempted or induced direct off-platform payments to evade the "Company's" commission, both accounts will be permanently suspended immediately. In such an event, any of the User's funds currently held in escrow will not be refunded and will be fully forfeited as a penalty for breach of contract.
