Terms of Service
Last Updated: May 1, 2026
[Governing Language Disclaimer] This English translation is provided solely for the convenience of the user. In the event of any conflict or discrepancy between this English version and the original Korean version, the Korean version shall prevail and govern.
Article 1 (Purpose)
The purpose of these Terms of Service is to stipulate the rights, obligations, and responsibilities between Gradutor (Business Registration No.: 2026-HwaseongByeongjeom-0766, hereinafter referred to as the "Company") and the "Users" in utilizing the services (hereinafter referred to as the "Service") provided on the IT intermediary platform (hereinafter referred to as the "Platform") operated by the Company. ※ The Company is an intermediary for mail-order sales (통신판매중개자) and is not a direct party to the mail-order transactions. The Company bears no legal responsibility or liability for the content or quality of the educational services provided by the Tutors.
Article 2 (Definitions)
"Platform" refers to the virtual intermediary space set up by the Company using computers and information/communication facilities to allow Tutors and Parents/Students to trade educational services.
"User" refers to "Parents (including students)" and "Tutors" who access the Platform and receive services provided by the Platform in accordance with these Terms.
"Parent" refers to a member who purchases the Tutor's educational services and pays the fees through the Platform.
"Tutor" refers to an independent freelancer (independent contractor) member who provides educational services to Parents and generates income through the Platform. Tutors may operate as Unverified (Free Tier) or Verified (Premium Tier) independent contractors.
Article 3 (Status of the Company and Disclaimer of Liability / No Guarantee of Academic Results)
(Status as a Mail-Order Broker) As a mail-order broker, the "Company" merely provides a system for transactions between Tutors and Parents. The "Company" is NOT a registered academy (학원) under the Academy Establishment and Operation Act and is not a direct provider of educational services.
(No Guarantee of Academic Results) While the "Company" conducts initial verifications of academic backgrounds and IB scores specifically for Verified Tier Tutors, the Company makes absolutely no direct or indirect guarantees regarding the student's academic improvement, exam scores, or university admission outcomes resulting from the education provided by the Tutor, and shall bear no legal liability for compensation regarding such outcomes.
(Labor Law Exemption) The "Tutor" is an independent contractor, not an employee of the "Company." The "Company" does not bear the responsibilities of an employer under the Labor Standards Act, such as severance pay or mandatory social insurance (4대 보험).
(Exemption from Technical Failures) The "Company" is not liable for damages caused by class delays or service disruptions due to errors in video conferencing solutions (e.g., Zoom, Google Meet), cloud server downtime (e.g., Supabase), or other force majeure events.
Article 4 (Membership Registration, Loss of Qualification, and Liability for Forged Documents)
Users apply for membership by filling out the registration form provided by the Company and agreeing to these Terms.
All Tutors must complete official mobile identity verification upon registration. Upon upgrading to the Verified Tier, Tutors must submit their certificate of enrollment/graduation and official IB transcripts for manual review. If it is discovered that the documents submitted by a Tutor are forged, altered, or use stolen information, the "Company" will immediately permanently revoke their membership and may report them for criminal prosecution in accordance with relevant laws. The Tutor shall be solely responsible for fully compensating any damages caused to Parents due to forged documents.
Article 5 (Payment, Escrow, and Tax Obligations)
Parents must pre-pay the class fees through the payment gateway (e.g., PortOne) linked to the Platform.
The paid amount is securely held in the "Company's" escrow system and is settled/paid out to the Tutor only after the class is completed.
(Tax Responsibility) All obligations to report and pay taxes, including comprehensive income tax and withholding tax on the settlement amount paid to the Tutor, belong entirely to the Tutor.
Article 6 (Prohibition of Direct Transactions and Penalties)
(Ban on Off-Platform Transactions) To ensure the reliability and safety of the Platform, any act of attempting or inducing direct payments (such as personal bank transfers) bypassing the Platform's payment system (escrow) is strictly prohibited.
If circumstances of a direct transaction are detected, the "Company" will immediately and permanently suspend the accounts of the involved Parent and Tutor, and any funds tied up in the escrow may be forfeited as a penalty.
Article 7 (Refunds and Special Provisions on 24-Hour Withdrawal of Subscription)
This service constitutes the provision of digital content and services under the Act on the Consumer Protection in Electronic Commerce, Etc. Reservations can be canceled and fully refunded through the Platform's functions up to a designated time before the class begins.
(Restriction on Statutory Right of Withdrawal) In accordance with Article 17, Paragraph 2, Subparagraph 5 of the Act on the Consumer Protection in Electronic Commerce, Etc., the statutory right to withdraw a subscription within 7 days is restricted the moment the video class with the Tutor begins (i.e., the provision of the service and digital content commences). Once a class has been conducted, the 24-hour transaction finality rule in Paragraph 3 of this Article shall take precedence.
(24-Hour Transaction Finality Rule) If a Parent does not file an "Issue Report (Dispute)" within the Platform within 24 hours from the completion of an individual class, the class will be deemed successfully completed. After 24 hours, the escrow funds will be irrevocably released to the Tutor, and the "Company" shall hold no refund liability for that class under any circumstances.
Article 8 (Child and Adolescent Protection and User Compliance)
The "Company" does not monitor or record live video classes.
In the event of sexual harassment, verbal abuse, violations of the Youth Protection Act, or inappropriate behavior between a Tutor and a Parent/Student, the "Company" will immediately permanently suspend the account and report it to the authorities. However, the "Company" bears no legal responsibility for criminal acts occurring within private video calls between Users.
Sharing pirated textbooks, copyrighted IB past papers, or unauthorized materials via the booking board or any file upload features on the Platform is prohibited. In the event of copyright infringement, all civil and criminal liabilities lie entirely with the User who uploaded the files.
Article 9 (Defamation and Content Management)
The "Company" reserves the right to delete or blind-process any reviews or content written on a Tutor's profile without prior notice if it is deemed to be clearly false information, severe defamation, insult, or obstruction of business.
Article 10 (Jurisdiction and Governing Law)
Lawsuits regarding disputes arising between the "Company" and a "User" shall be under the exclusive jurisdiction of the Suwon District Court, and the laws of the Republic of Korea shall apply.
